![]() glared daggers at me but didn’t say anything - then, anyway. We weren’t allowed to accept tips, but I got a $5 gift certificate to the employee store as a bonus. It’s nice to know that someone cares if my son lives or dies.” And I’d just like to say-” *points at me* “-that I’d like to recognize and thank your employee here for following procedure. We only sell and here, but if you go to, that’s our Allergy-Friendly Restaurant, so all their food should be safe except for. They were able to narrow down a small handful of things the kid could eat. I turned around and began asking the kid if he was having a good time, if he’d seen any of the shows, what his favorite ride was - all the things we were supposed to do when there was a wait.Ī few minutes later, came out with a three-inch binder, apologized for the delay, and began showing the pages. shut up but glared at me the whole time. I am not taking the risk of killing someone - especially not a child - because you don’t want to take the time to do things correctly!” Me: “Do you know what kind of oil we use? Do you know what’s in it? Do you know how often we change it or if we use communal oil? Do you know how many different things can trigger a milk allergy that aren’t called ‘milk’? If someone told you they had an allergy to soy, would you know off the top of your head what we sell that carries that risk? Things don’t have to be obvious to have something in them that someone might be allergic to. Then, I took a deep breath, turned on, and spoke in a normal volume. I stood in stunned silence for a moment, partly because of what she’d said and partly because we had literally JUST had a meeting wherein told us to be careful about not arguing in front of guests. Me: *Quietly* “No, they told us in training, remember? Only managers and supervisors have access to the allergy book, and we’re not supposed to answer questions about allergies.”Ĭoworker: *Loudly* “Why are you wasting their time when you could just let them see the ingredients and tell them what’s in the stuff?” Someone will be out in just a minute.”Ĭoworker: “Ugh,, you could just answer their questions.” I thanked her and returned to the restaurant. told me she would find the book and be right out. I quickly apologized for interrupting them and explained the situation. Even more fortunately,, , and were all sitting at the same table having lunch. Fortunately, not only was it in the same building as the restaurant where we worked, but it was just across the hall from our kitchen. The mom, along with her husband and son, who looked about seven, stepped to one side, and I ran to the breakroom. Me: “-so if you wouldn’t mind stepping to the side just there for a moment, I will go get someone to fetch the allergy book and come help you out.” interrupted in a tone that clearly implied that she thought I was a moron. ![]() Me: “I’m very sorry, but company policy is that only managers can answer questions about allergies-” Mom: “Yes, my son has a lot of allergies.” It’s especially not safe to do that when it’s full.” *To * “Excuse me, ma’am. Mom: “I need to see if my son can have one.” ![]() New Kid: “I was just trying to show her the ingredients list.” I came up from making club wraps to see a woman reaching over the sneeze guard above the frost top as lifted the five-gallon bucket of pickles onto it to give to her. One slow afternoon, most of the crew was on break except for me,, who’d been working there for a couple of summers, and, who’d just started the week before. They had extra training the regular workers didn’t have, and they also had access to the “allergy book”, which had more details. Only managers and supervisors were allowed to answer questions about allergens. ![]()
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